ELJ Property Search

Effective Date: 7/10/2025
Location: The Parsonage, Cranbrook Road, Kent, TN17 4ES United Kingdom

1. Introduction

At ELJ Property Search your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our property buying services in Kent and East Sussex.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

2. Data Controller

ELJ Property Search is the data controller responsible for your personal data.

Contact details:
Address: The Parsonage, Cranbrook Road, Benenden, Kent TN17 4ES
Email: emma@eljpropertysearch.com
Phone: 07900 248566

3. Information We Collect

We may collect the following personal information:

• Identity data: Name, date of birth
• Contact data: Postal address, email address, telephone number
• Financial data: Bank details, mortgage pre-approval, proof and source of funds (for Anti-Money Laundering checks) and payment information
• Property preferences and details: Budget, location, type
• Identification documents: Passport, driving license,      proof of address (for Anti-Money Laundering checks)
• Transaction data: Offers made, contracts, negotiations
• Communication data: Emails, phone calls, meeting notes
• Marketing preferences

4. How We Collect Your Data

We collect personal data through:

• Direct interactions  (meetings, phone calls, emails, social media)
• Online forms and website enquiries
• Third parties, with your consent (e.g., solicitors, estate agents)

5. Legal Bases for Processing Your Data

We process your personal data under the following legal grounds:

• Contract performance: To provide our property buying services to you
• Legal obligation: To comply with AML regulations and other legal duties
• Consent: For marketing communications (which you can withdraw at any time)
• Legitimate interests: To manage our business and improve services, balanced against your privacy rights

6. How We Use Your Information

We use your data to:

• Deliver our property buying services
• Conduct anti-money laundering checks
• Communicate with you about properties and transactions
• Process payments and financial transactions
• Send marketing messages if you have consented
• Manage complaints or disputes
• Comply with legal and regulatory obligations

7. Data Sharing and Disclosure

We may share your data with:

• Service providers such as solicitors, estate agents, mortgage brokers, surveyors, banks, and payment processors. We may provide them with this information so that they can carry out the service we request.
• Regulatory bodies like HMRC for legal compliance
• Third parties only with your consent or where required by law

We ensure all third parties comply with strict data protection standards.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, including:

• Secure IT systems
• Access controls
• Staff training on data protection

9. Data Retention

We retain your personal data only as long as necessary for the purposes described, typically for 6 years after our business relationship ends, to comply with legal obligations.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction or erasure
• Restrict or object to processing
• Withdraw consent at any time
• Data portability
• Lodge a complaint with the  Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at emma@eljpropertysearch.com

11. Cookies and Tracking

Our website uses cookies to improve your experience. Please see our Cookie Policy for details.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with the updated date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Data Protection Officer

Emma Lloyd-Jones of ELJ Property Search

The Parsonage, Cranbrook Road, Benenden Kent TN174ES
 

Email: emma@eljpropertysearch.com
Phone: 07900 248566